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Residential Cleaning Policies
- Payment is due at the time of service. Initial and single cleanings require credit card (MasterCard or Visa) payment. Thereafter, cash, personal checks, and credit cards are accepted. Our cleaning staff has payment envelopes for your payment. We ask that you place your payment in the payment envelope, seal it, and return it to our cleaning staff.
- We will monitor the actual cleaning time for the first 2-3 months of service and occasionally thereafter. Coral Cay Cleaning LLC will contact you to discuss possible price or service revisions if the cleaning time differs drastically from the original bid.
- While we make every effort not to break items, accidents do happen. Identical replacement is attempted, but not guaranteed. For this specific reason, we request all irreplaceable/valuable items (including but not limited to antiques, sentimentally valued items, one-of-a-kind items, expensive items, etc) be stored and/or not cleaned by our staff. Coral Cay Cleaning LLC must be notified within 48 hours of service if damage is discovered.
- If we are specifically requested to clean inside of a hutch/china cabinet or dust any computer equipment, you agree not to hold Coral Cay Cleaning or any of its employees responsible for damage to any article or component.
- Please let us know if you have a preference for a certain cleaning product that you would like us to use. We will do our best to accommodate your requests.
- All bank charges incurred due to NSF checks will be passed on to the client at a flat rate of $30 per check.
- Customer satisfaction is our top priority. If you are not completely satisfied with our cleaning services, contact us within 24 hours of service and we will re-clean your home at no additional cost.
- We kindly ask that you give us at least 2 business days notice if you need to cancel and/or re-schedule your cleaning appointment. We ask that you make your cancellation and re-scheduling request to our main office and not to our cleaning team members.
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